Frequently Asked Questions

Everything you need to know about shopping with SWISSGEAR.

How can I track my order?

Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier’s website to monitor your delivery in real-time.

What is the SWISSGEAR return policy?

We offer a 30-day return policy on all unused products in their original packaging. Please ensure all tags are attached to receive a full refund.

Does SWISSGEAR offer a warranty on its products?

Yes, our products are engineered to last. We offer a limited warranty ranging from 3 to 10 years depending on the specific model, covering manufacturing defects.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.

How do I clean and maintain my SWISSGEAR backpack?

We recommend spot cleaning with a damp cloth and mild soap. Avoid machine washing or drying, as this can damage the integrity of the fabric and hardware.

Do you offer international shipping?

Currently, we ship to a wide range of international destinations. Shipping costs and delivery times vary by country and will be calculated at checkout.